The website www.clues.world (hereinafter: the "Website") is operated by Eliyahu Atias. Address: Bitan 3, Jaffa Port 3, Tel Aviv-Yafo. Phone: 054-4716134. Email: e@houseofclues.world.

This policy clarifies how we collect, store, use, and protect your personal information, in accordance with the Israeli Privacy Protection Law, 5741-1981 and Amendment 13 to the Law.

1. Types of Information We Collect

When using the Website, we may collect:

Personally identifiable information: full name, email address, phone number, address (for invoicing), order details.
Technical information: IP address, browser type, device type, operating system, Website usage data.
Payment details: processed by secure payment providers. We do not store credit card details on our servers.
Mailing list information: subscription to newsletters, offers, and updates only with explicit consent.

2. Purposes of Use

Processing bookings and managing ticket and workshop purchases.
Sending booking confirmations, reminders, and event updates.
Improving service and Website content through statistics and analytics.
Marketing communications and offers, only after receiving your consent.
Compliance with legal obligations (e.g., data retention for tax purposes).

3. Cookies and Tracking Tools

The Website uses cookies and the Meta Pixel for measurement and marketing.

Types of cookies in use:

Essential cookies: required for Website operation (e.g., language preference, login state, cart).
Analytics cookies: Meta Pixel and internal measurement tools for usage and marketing measurement.
Third-party cookies: from service providers (payment, chat, analytics), managed under the providers' policies.

Upon entering the Website you will be presented with a Cookie Banner with options to Accept, Reject, or Manage preferences. Consent is recorded in our system, and you may change your choice at any time by clicking "Manage cookies" at the bottom of the Website.

4. Sharing Information with Third Parties

Information will be transferred to third parties only in the following cases:

Payment providers, booking systems, hosting providers, and mailing/analytics services, subject to confidentiality and information security commitments.
Legal requirement from law enforcement, or in case of legal dispute as needed.

5. User Rights

Under the Law, you have the rights to:

Access information stored about you.
Correction of inaccurate details.
Deletion of personal information ("right to be forgotten"). To exercise, contact us through the channels below.
Opt-out of marketing communications at any time.

For inquiries, email: e@houseofclues.world or call: 054-4716134.

6. Information Security

The Website implements physical and electronic protection measures: encrypted communication (SSL), strong passwords, limited access for employees and contractors, and secure backups.

7. Data Retention

Personal information will be retained as long as needed to fulfill the purpose for which it was provided, or as required by law. Thereafter it will be deleted or anonymized.

8. Policy Updates

We may update this document from time to time. The most recent update will appear at the top of the page. Continued use of the Website after a policy update constitutes acceptance.

Privacy Policy